Terms of Reference and Codes of Conduct

Marsh and Marsh Properties

Marsh and Marsh Properties operates from:

Brooke House
Brooke Green

Valuations are free for all who are wanting to place their property or land on the market.
Where a valuation is requested for a property, or land, where the owner has no intention of selling there will be a charge, this charge will be deducted from any future sale commission on production of our original invoice.

Floor Plans are for illustrative purposes only.  Measurements and areas shown are approximate. These plans will not show the correct wall thicknesses, especially in older properties. We will aim to provide plans that are accurate and correctly represent the rooms within the property. We do not, however, provide any guarantees, warranty or representation as to the total accuracy and completeness of the floor plan. Anyone relying on the information provided in the property details (and floor plans) should conduct a careful, independent investigation of the property to determine the suitability of the property for their requirements.

Descriptions are an opinion based at the time of producing the property entry on the Marsh and Marsh database.  Although these particulars are thought to be materially correct their accuracy cannot be guaranteed and they do not form part of any contract. They are intended as a guide only and purchasers must satisfy themselves by personal inspection.

You may download, store and use the material for your own personal use and research. You may not republish, retransmit, redistribute or otherwise make the material available to any party or make the same available on any website without first gaining due consent from Marsh and Marsh Properties.

Brochure material, including; descriptions, photographs and floor plans remain the intellectual property of Marsh and Marsh Properties and are only release upon the granting of specific permission.

The office may be contacted via –

  • Telephone number:  01422 648400
  • Email:  info@marshandmarsh.co.uk
  • All telephone calls may be recorded for training and reference purposes for the security of our staff and our company.

Money Laundering

Our Money Laundering policy is here to protect you and the company – it aims to assess and reduce risks:

The UK is a major international financial and legal centre, with a strong reputation for honesty and integrity. Unfortunately that is why financial and professional businesses, like banks, solicitors’ and estate agents’ firms, are attractive to money launderers – criminals who sometimes try to hide stolen money by turning it into legitimate income. The government has introduced measures:

  • To make it more difficult for criminals to make and keep money from their crimes
  • To confiscate the proceeds of crime

For this reason there are compulsory checks which we must apply to all our clients.
Being asked for identification does not mean you are under suspicion.
The identification requirements apply to all clients when they are asking their estate agent to administer their property.
How this affects you – this means you will have to show your estate agent, or somebody acting on their behalf, two of the following personal documents that can include:

  • Current signed passport
  • Photo-card driving licence
  • Benefit book
  • And a recent gas, electricity or other household bill

If you don’t have these documents, you will have to ask your estate agent to advise you on how best to prove who you are.

In addition, the company will apply certain procedures:

  • cash payments above £1,000 will not be accepted. Above £1,000, payments will be accepted via a personal UK cheque, a UK banks cheque or UK bank transfers only.
  • we appoint Jonathan Marsh as the nominated officer (and in his absence Samuel Marsh) for money laundering reporting and to report suspicious activity to the National Crime Agency (NCA).
  • we will maintain a register of the details collected that identify individuals.

Marsh and Marsh Properties Code of Practice

The company is a member of The Property Ombudsman scheme and as such endeavours to meet all requirements and subscribe to its Code of Practice.  More details regarding the expectations and codes of The Property Ombudsman can be found on their website www.tpos.co.uk.


“Marsh and Marsh Properties” is a trading name of “AccuRating Limited” – a company that has been trading since 2007 and has generated a solid reputation based upon value for money, reliability and a friendly approach – within the energy surveying industry.

We are registered for VAT and our VAT registration number is: 317818585.

AccuRating Limited is a company registered in England and Wales with company number 06421974.