Marsh and Marsh Properties
Marsh and Marsh Properties operates from:
Brooke House
Brooke Green
Hipperholme
Halifax
HX3 8ES
Valuations are free for all who are wanting to place their property or land on the market.
Where a valuation is requested for a property, or land, where the owner has no intention of selling there will be a charge (£100+VAT=£120 including VAT). However, we will deduct this charge from any future sale commission on production of our original invoice.
Dual or Joint Agency – where a customer requests to market as a Dual or Joint Agency contract, the Commission structure will be 2.16% including VAT (1.8% excluding VAT) and a minimum fee of £3,000. Alternatively, the Customer may request to market under our normal commission fee, which would then be paid to Marsh and Marsh Properties irrespective of which agent makes the sale.
GetAgent – is an introducing agent who Marsh and Marsh Properties must pay for any introduced business. As a consequence our sales commission, as advertised on GetAgent, is increased to 1.296% including VAT (1.08% excluding VAT) and a minimum fee of £2,000 including VAT (1,666.67 excluding VAT) for properties marketed at less than £150,000.
Floor Plans are for illustrative purposes only. Measurements and areas shown are approximate. These plans will not show the correct wall thicknesses, especially in older properties. We will aim to provide plans that are accurate and correctly represent the rooms within the property. We do not, however, provide any guarantees, warranty or representation as to the total accuracy and completeness of the floor plan. Anyone relying on the information provided in the property details (and floor plans) should conduct a careful, independent investigation of the property to determine the suitability of the property for their requirements.
Descriptions are an opinion based at the time of producing the property entry on the Marsh and Marsh database. Although these particulars are thought to be materially correct their accuracy cannot be guaranteed and they do not form part of any contract. They are intended as a guide only and purchasers must satisfy themselves by personal inspection.
You may download, store and use the material for your own personal use and research. You may not republish, retransmit, redistribute or otherwise make the material available to any party or make the same available on any website without first gaining due consent from Marsh and Marsh Properties.
Brochure material, including; descriptions, photographs and floor plans remain the intellectual property of Marsh and Marsh Properties and are only release upon the granting of specific permission.
The office may be contacted via –
- Telephone number: 01422 648400
- Email: info@marshandmarsh.co.uk
- All telephone calls may be recorded for training and reference purposes for the security of our staff and our company.
Money Laundering
Our Money Laundering policy is here to protect you and the company – it aims to assess and reduce risks:
Why?
The UK is a major international financial and legal centre, with a strong reputation for honesty and integrity. Unfortunately that is why financial and professional businesses, like banks, solicitors’ and estate agents’ firms, are attractive to money launderers – criminals who sometimes try to hide stolen money by turning it into legitimate income. The government has introduced measures:
- To make it more difficult for criminals to make and keep money from their crimes
- To confiscate the proceeds of crime
For this reason there are compulsory checks which we must apply to all our clients.
Being asked for identification does not mean you are under suspicion.
The identification requirements apply to all clients when they are asking their estate agent to administer their property.
How this affects you – this means you will have to show your estate agent, or somebody acting on their behalf, two of the following personal documents that can include:
- Current signed passport
- Photo-card driving licence
- Benefit book
- And a recent gas, electricity or other household bill
If you don’t have these documents, you will have to ask your estate agent to advise you on how best to prove who you are.
In addition, the company will apply certain procedures:
- cash payments above £1,000 will not be accepted. Above £1,000, payments will be accepted via a UK banks cheque (not a personal cheque) or UK bank transfer only.
- we appoint Samuel Marsh as the nominated officer (and in his absence Jonathan Marsh) for money laundering reporting and to report suspicious activity to the National Crime Agency (NCA).
- we will maintain a register of the details collected that identify individuals.
Limitations to Area Coverage
Certain areas within HX1 north and west of King Cross Street are not supported, except in extenuating circumstances, this is a decision based upon maintaining staff security and safety. This decision has been taken as a result of previous occurrences. Apologies for any inconvenience caused.
Marsh and Marsh Properties Code of Practice
The company is a member of The Property Ombudsman scheme and as such endeavors to meet all requirements and subscribe to its Code of Practice. More details regarding the expectations and codes of The Property Ombudsman can be found on their website www.tpos.co.uk.
In-house serious complaints procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it straight away, simply by giving us a call, and wherever possible we will try to correct any issue immediately and make you more satisfied with the service we provide. By doing this it will help us to improve.
We will where appropriate, make reasonable adjustments for consumers who might be disadvantaged because of factors such as their age, infirmity, or bereavement.
If you have a serious complaint, please put it in writing (in English), including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter). As an English company, who solely speak English, we adhere to English Law.
What will happen next?
- We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
- We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
- If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
- We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
- If you are still not satisfied with our final viewpoint (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.
The Property Ombudsman
Milford House 01722 333 306
43-55 Milford Street
Salisbury admin@tpos.co.uk
Wiltshire
SP1 2BP www.tpos.co.uk
Please note the following:
- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
- The Property Ombudsman requires that all complaints are addressed through this In-house complaints procedure, before being submitted to them for an independent review.
“Marsh and Marsh Properties” is a trading name of “AccuRating Limited” – a company that has been trading since 2007 and has generated a solid reputation based upon value for money, reliability and a friendly approach.
We are registered for VAT and our VAT registration number is: 317818585.
AccuRating Limited is a company registered in England and Wales with company number 06421974.